Job title : Front Desk Staff

Job reference number : TS001

Closing date : 10th November 2023 11:59Pm

REQUIREMENTS

Educational Requirements:

• A degree from any accredited university or field

Experience:

• No experience required

Customer Service Skills:

• Excellent customer service skills are essential. Candidates should be able to greet customers professionally, handle inquiries and issues, and ensure a positive customer experience.

Communication Skills:

• Strong verbal and written communication skills .

Multitasking Abilities:

• Have ability to handle multiple tasks simultaneously, so candidates should demonstrate good multitasking abilities.

Problem-Solving Skills:

• Candidates should be able to handle customer complaints and issues effectively, sometimes involving conflict resolution.

Organizational Skills:

• They should be organized in managing appointments, schedules, and administrative tasks.

Computer Skills:

• Proficiency in basic computer software (e.g., Microsoft Office and excel ) is required. Knowledge of specific industry-related software may be a plus.

ROLES & RESPONSIBILITIES OF FRONT DESK STAFF

1. Greeting and Welcoming:
   • Greet and welcome customers, clients, or guests in a friendly and professional manner.
   • Provide a positive first impression of the studio.
2. Customer Service:
   • Assist clients with their inquiries, requests, or issues.
   • Provide information, answer questions, and offer guidance as needed.
3. Appointment Scheduling (
   • Schedule and manage appointments for clients.
   • Confirm and reschedule appointments as necessary.
4. Phone and Email Communication:
   • Answer and manage phone calls and emails.
   • Direct inquiries to the appropriate person or department.
5. Information and Directions:
   • Provide directions, maps, and information about the studio facilities and services.
6. Handling Payments and Invoicing:
   • Process payments for services.
   • Issue invoices and receipts when necessary.
7. Security and Access Control:
   • Monitor and control access to the premises or specific areas within the organization.
   • Ensure the safety and security of the premises and its occupants.
8. Resolving Issues and Complaints:
   • Address and resolve customer complaints or issues.
   • Escalate more complex problems to management if necessary.
9. Administrative Tasks:
   • Perform various administrative duties, such as filing, data entry, and record-keeping.
10. Cash Handling
    • Manage studio cash, reconcile the cash drawer, and follow financial procedures accurately.
11. Maintaining a Clean and Organized Workspace:
    • Ensure that the front desk area is clean, organized, and presentable.
12. Multitasking:
    • Handle multiple tasks and customers simultaneously, especially during busy periods.
13. Adhering to Policies and Procedures:
    • Follow the organization’s policies and procedures for handling client interactions and maintaining security.
14. Conflict Resolution:
    • De-escalate tense situations and handle conflicts calmly and professionally.

If interested and feel qualified for the above job, send your documents to twineshots@gmail.com NOT later than 10th November 2023 11:59pm